Support
Most questions are answered below. If you can't find what you need, write us directly.
Gameplay
How do I score more points?
Three multipliers stack:
- Length — 3-4 letters = 1×, 5-6 letters = 1.5×, 7+ letters = 2×
- Rare letters — any word containing Q, X, or Z = 2×
- Easter eggs — RAIN scores 3×. More hidden words exist.
So a 7-letter word with a Z scores roughly 4× a similar word with common letters.
How do I advance to the next round?
Each round has a score threshold. Round 1 needs 25 points, Round 2 needs 75 cumulative, Round 3 needs 150, and so on up to Round 10 which needs 1,900+. You must reach the threshold before the round timer runs out. Score persists across rounds — it doesn't reset.
What is bonus time?
The first time you cross the current round's score threshold during the round, you earn +10 seconds added to that round's timer. This lets you build more cushion before the round ends.
What dictionary does Letterain use?
The ENABLE wordlist (about 173,000 English words — the same dictionary used by Words With Friends and most Scrabble tournaments). We've also added about 22,000 common first names, surnames, and places. If a word is real, it almost certainly scores.
Why didn't my word work?
Three common reasons:
- The word is fewer than 3 letters (minimum word length).
- The word isn't in our dictionary (rare, archaic, or hyphenated forms often aren't).
- Your tray doesn't contain all the letters needed (you can only use letters you've already caught).
Challenges
How do friend challenges work?
Tap "Challenge" on the game-over screen. Letterain generates a signed link containing your score and the round's letter rain. Share it via text or social media. When your friend taps the link on a device with Letterain installed, the game opens with the exact same letter rain you played — making it a pure skill comparison.
My friend's link won't open the app — why?
Universal Links require both you and your friend to have Letterain installed. If they don't have it yet, the link will open in their browser and offer a download. If they have it installed but tapping the link still opens the browser, try long-pressing the link → Open in "Letterain".
Letterain Pro
What does Pro unlock?
- Removes all ads forever
- Unlimited friend challenges
- Five premium color themes
- Practice mode — replay any past round's letter rain
- Family Sharing — your purchase covers your whole iCloud Family
One-time $1.99 purchase. No subscription.
How do I restore my purchase on a new device?
Sign into the same Apple ID, install Letterain, open Settings inside the app → Restore Purchases. The Pro entitlement will sync from Apple within seconds.
Can I get a refund?
Refunds for in-app purchases are handled by Apple, not by us. Visit reportaproblem.apple.com within 90 days of purchase to request one. Apple is generally generous with first-time refund requests.
Technical
What devices does Letterain run on?
iPhone running iOS 17 or newer. iPad support is included but the layout is optimized for iPhone — iPad runs in portrait with the same UI. Apple Watch support is not yet available.
I found a bug. What do I do?
Email us at info@cloudstudiodesign.com with:
- What you were doing when the bug happened
- What you expected vs. what actually happened
- Your iPhone model + iOS version (iOS Settings → General → About)
- The Letterain version number (in-app Settings → footer)
- A screenshot if relevant
We read every email and respond personally.
How do I reset my game stats?
Open Settings inside the app → scroll to "Danger Zone" → tap "Reset all stats". A confirmation alert will appear. This permanently erases your personal best score, best word, and totals. It does not revoke Letterain Pro.
Still need help?
If your question isn't here, email info@cloudstudiodesign.com and we'll get back to you within one business day. Please include your iOS version and the Letterain version (in-app Settings → footer) so we can help faster.